You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs may apply, and the item must be in its original condition and packaging for resale to be accepted.
NZ Shipping Rates
| Destination |
Rate |
Estimated Delivery |
| North Island (main centres) |
Flat rate — calculated at checkout |
2–3 business days |
| South Island |
Flat rate — calculated at checkout |
3–5 business days |
| Rural Delivery (RD addresses) |
Flat rate — calculated at checkout |
3–7 business days |
| Orders over $250 |
FREE shipping NZ-wide |
2–5 business days |
Free Shipping on Orders Over $250
All NZ orders over $250 qualify for free standard shipping — North Island, South Island, and rural delivery. No code required, discount applies automatically at checkout.
Free In-Store Pickup — Masterton
Masterton and Wairarapa customers can choose Click & Collect at checkout at no charge. We'll send you a notification when your order is ready — usually the same day or next morning for in-stock items.
Store address: 87B Chapel Street, Masterton 5810
Hours: Monday–Friday 8:00am–5:00pm
How We Ship
Orders are dispatched from our Masterton warehouse, typically same day or next business day for in-stock items. We use NZ Post and courier partners for delivery NZ-wide.
Tracking Your Order
You'll receive a shipping confirmation email with a tracking number once your order is dispatched. Track your parcel via the carrier's website. If you haven't received a tracking email within 2 business days, check your spam folder or contact us.
Questions About Your Delivery?
Phone: 0800 924 284
Email: info@kiwiworkgear.co.nz
Monday–Friday, 8am–5pm
